Conclusion~ ʕ•ᴥ•ʔ

Wohoo~ Finally,here comes CONCLUSION~ Almost end my individual assignment

Based on my research conducted at Starbucks Aeon (Alpha Angle), 2% of the service taken 1 minute and below, 12% is more than 1 minute, 39% taken more than 2 minutes, 34% taken more than 3 minutes and 13% taken more than 4 minutes. As we know that Starbucks' employees are well trained in order to complete customer's order around 2 minutes. It is considers fast. I also get some information from my friend who had worked in Starbucks before. My friend told me that Starbucks provides 2 weeks of training to new employees. Employees need to learn their recipes and finish preparing the drinks in short time.

However, sometimes they might take more time because of the amount of food and beverages that customers order or customers take a long time to think about what they want to order. This causes their average time to be inconsistent.

Besides that, I also compared the average time between Day 1 and Day 2. The chart shows that the comparison is not consistent. Sometimes, the average times of Day 1 or Day 2 are longer due to the reason that I have mentioned in first paragraph. 

In conclusion, Starbucks' speed services can be more improved in order to meet the requirement of customers. Starbucks should allocate their employees consistently and efficiently in order to improve their speed services.   

THE END~~

Graph & Chart Analysis ʕ´•ᴥ•`ʔ

HI~ It's me again~ Now to continue my work... Hope you will be patient while watching my video..because I have faced some difficulties when editing my video. 

I believe that you have read my preview post. Now let me explain the analysis that I have done~  

After collecting my data and converting it into tables, here comes my graph and chart analysis:

The graph above shows the average time of Starbucks' services for each customer. *s= seconds 

Day 1: Period 1= 135.25 s, period 2= 114.75 s, period 3= 193.25 s, period 4= 165.29 s & period 5= 153 s.

Day 2: Period 6=255.29 s, period 7= 198.43 s, period 8= 155.4 s, period 9= 212.67 s & period 10= 115 s.   

The chart above shows the comparison of average times between Day 1 & Day 2. As we can see, period 1 to period 5 are categorized in Day 1 while period 6 to period 10 are categorized in Day 2. I'm using these periods to compare the average time of Starbucks' service for each customer in these 2 days. The reason for longer service duration is usually due to customers ordering a lot of food & beverages. 

The chart above shows the percentages of service duration.

The end of my analysis.

Here come my video!! ( first time edit video, hope you all will like it)

Enjoy the video~

Observation in Starbucks Aeon

TO BE CONTINUED~~

Finally!!! Here is my results after I done my observation and analysis~ (◡‿◡✿)

Hi!! I'm back after disappearing for such a long time~ (because I have a lot of assignments and presentation to prepare and complete!) Now, I can finally complete my analysis. Before I show you all my video, allow me to explain my work one by one. I am using 15 minutes interval for 10 sessions. I went to Starbucks Aeon for 2 days and had captured 5 videos for each day.

Here is the time intervals for my observation in Starbucks Aeon:

Day 1: 18 June 2013

• 2.00pm-2.15pm
• 3.00pm-3.15pm
• 4.00pm-4.15pm
• 5.00pm-5.15pm
• 6.00pm-6.15pm

Day 2: 21 June 2013

• 2.00pm-2.15pm
• 3.00pm-3.15pm
• 4.00pm-4.15pm
• 5.00pm-5.15pm
• 6.00pm-6.15pm

After collecting my data and analyzing my video, I have prepared these tables:

*1 period= 15 minutes

Day 1= Period 1 to Period 5
Day 2= Period 6 to Period 10


Day 1: 18 June 2013

• 2.00pm-2.15pm =>Period 1
• 3.00pm-3.15pm =>Period 2
• 4.00pm-4.15pm =>Period 3
• 5.00pm-5.15pm =>Period 4
• 6.00pm-6.15pm =>Period 5

Day 2: 21 June 2013

• 2.00pm-2.15pm =>Period 6
• 3.00pm-3.15pm =>Period 7
• 4.00pm-4.15pm =>Period 8 
• 5.00pm-5.15pm =>Period 9
• 6.00pm-6.15pm =>Period 10

Duration of Starbucks’ services for each customer
Period  (Seconds) No. of customers	1	2	3	4	5	6	7	8	9	10
1	79	80	176	76	114	210	182	204	168	114
2	194	193	230	162	138	287	217	137	130	139
3	119	126	129	228	148	215	328	113	200	112
4	149	60	238	233	198	318	202	130	215	95
5				172	167	379	178	193	354
6				148		288	155		186
7				138		90	127		266
8									217
9									178
Total	541	459	773	1157	765	1787	1389	777	1914	460

The table above shows the duration of Starbucks' services for each customer in 10 periods (15 minutes for each period).

• In period 1, they used 541 seconds (9 minutes 1 second) to serve 4 customers.
• In period 2, they used 459 seconds (7 minutes 39 seconds) to serve 4 customers.
• In period 3, they used 773 seconds (12 minutes 52 seconds) to serve 4 customers. 
• In period 4, they used 1157 seconds (19 minutes 17 seconds) to serve 7 customers.
• In period 5, they used 765 seconds (12 minutes 45 seconds) to serve 5 customers.
• In period 6, they used 1787 seconds (29 minutes 47 seconds) to serve 7 customers.
• In period 7, they used 1389 seconds (23 minutes 9 seconds) to serve 7 customers.
• In period 8, they used 777 seconds (12 minutes 56 seconds) to serve 5 customers.
• In period 9, they used 1914 seconds (31 minutes 54 seconds) to serve 9 customers.
• In period 10, they used 460 seconds (7 minutes 40 seconds) to serve 4 customers.

Average time of duration of Starbucks' services for each customer
	1	2	3	4	5	6	7	8	9	10
Total (Seconds)	541	459	773	1157	765	1787	1389	777	1914	460
No. of customers	4	4	4	7	5	7	7	5	9	4
Average time (Total / No. of customers) (Seconds)	135.25	114.75	193.25	165.29	153	255.29	198.43	155.4	212.67	115

The table above shows the average times of duration of Starbucks' services for each customer.

• In period 1, the average time they used to serve each customer is 135.25 seconds (2 minutes 15.25 seconds).
• In period 2, the average time they used to serve each customer is 114.75 seconds (1 minutes 54.75 seconds).
• In period 3, the average time they used to serve each customer is 193.25 seconds (3 minutes 13.25 seconds).
• In period 4, the average time they used to serve each customer is 165.29 seconds (2 minutes 45.29 seconds).
• In period 5, the average time they used to serve each customer is 153 seconds (2 minutes 33 seconds).
• In period 6, the average time they used to serve each customer is 255.29 seconds (4 minutes 15.29 seconds).
• In period 7, the average time they used to serve each customer is 198.43 seconds (3 minutes 18.43 seconds).
• In period 8, the average time they used to serve each customer is 155.4 seconds (2 minutes 35.4 seconds).
• In period 9, the average time they used to serve each customer is 212.67 seconds (3 minutes 32.67 seconds).
• In period 10, the average time they used to serve each customer is 115 seconds (1 minutes 55 seconds).

Frequencies
Time	Frequencies
1 minute	1
>1 minutes	7
>2 minutes	22
>3 minutes	19
>4 minutes	7

The table above shows the frequencies for 1 min, >1 mins, >2 mins, >3 mins and >4 mins.

TO BE CONTINUE~