Based on my research conducted at Starbucks Aeon (Alpha Angle), 2% of the service taken 1 minute and below, 12% is more than 1 minute, 39% taken more than 2 minutes, 34% taken more than 3 minutes and 13% taken more than 4 minutes. As we know that Starbucks' employees are well trained in order to complete customer's order around 2 minutes. It is considers fast. I also get some information from my friend who had worked in Starbucks before. My friend told me that Starbucks provides 2 weeks of training to new employees. Employees need to learn their recipes and finish preparing the drinks in short time.
However, sometimes they might take more time because of the amount of food and beverages that customers order or customers take a long time to think about what they want to order. This causes their average time to be inconsistent.
Besides that, I also compared the average time between Day 1 and Day 2. The chart shows that the comparison is not consistent. Sometimes, the average times of Day 1 or Day 2 are longer due to the reason that I have mentioned in first paragraph.
In conclusion, Starbucks' speed services can be more improved in order to meet the requirement of customers. Starbucks should allocate their employees consistently and efficiently in order to improve their speed services.
THE END~~
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